Your business depends on your IT systems. We’re confident that we are the only network services, computer support, or IT consulting business in Arkansas that provides these benefits to your business.
The Top 9 Reasons Why You’ll Want To Hire Xccelero As Your IT Team:
- We Wrote The Book On Our Unique System! Unlike most IT Firms we wrote the book on how our unique system, ITOS, can accelerate business, drive out costs, and deliver IT Certainty.
- We Guarantee 100% Client Satisfaction. We’ll do everything in our power to ensure our clients are happy, that is our commitment. No hassles, no problems, only solutions.
- We Deliver 3-Year Technology Road Maps. We help our clients avoid unpredictable costs and lower technology risks by building 3-year technology road maps aligned with their business strategy and vision.
- We Answer Phone Calls Live Within 3 Rings. We answer our phone calls live by a real human being within 3 rings during normal business hours.
- We Work On Service Requests Within 30 Minutes. We guarantee we will start working on our client's service requests within 30 minutes from the time the request is submitted.
- We Solve Problems Fast And Point Fingers Last. We take ownership of every service request and will work to ensure it gets successfully resolved; saving our clients time, productivity, and stress.
- We Start Fast And Finish Strong Every Day. We send a report in the morning called Start Fast and a report in the afternoon called Finish Strong to our entire team to hold them accountable to communicate, coordinate, and follow-up on every service request.
- We Demonstrate Stewardship Every Week. We send an IT health report every Monday to our clients to show the status of their critical IT systems, what we’ve completed the previous week, and what we plan to complete.
- We Provide The Keys To The Kingdom. We provide our clients with access to documentation of their network information, their passwords, and configuration information. This information is updated on a regular basis to account for any changes and is done transparently.