Delivering Secure and Seamless IT Services to Every Client Every Time
At Xccelero, our proven Information Technology Offense System (ITOS) enhances IT operations, protects against cybersecurity threats, and increases profitability by cutting costs. Here are the key components of ITOS.
Three Core Business Outcomes
Consistent Employee Experience
We are committed to deliver secure and seamless IT services to every client every time.
Business Strategy Alignment
We conduct strategic business reviews with our clients to align their technology and business strategies, forecast IT spending, and plan for growth.
Client Vision
Achievement
We help clients achieve their vision by executing the technology strategy aligned with their business strategy.
Eight Core Service Delivery Roles
Client Relationship Management
The client relationship management role handles account and technology strategy management, working closely with the service delivery team as client
Technology Training
The training role is the team of people that perform remote and on-site technology training and build virtual technology training for your internal team and clients.
Service Delivery Leadership
The service delivery leadership role exemplifies the behaviors of an awesome team builder and an awesome team member to build a culture of awesomeness so that everyone works together to implement and execute the ITOS.
Cybersecurity Operations
The cybersecurity operations role is responsible for managing and protecting a client’s environment as well as the internal environment from cybersecurity threats.
Reactive Support
The reactive support role belongs to the team of people that perform remote service and on-site service calls, answer how-to questions, and provide training on demand. The people on the reactive support team are on the front lines, daily serving our clients.
Proactive Admin
The proactive administration role manages the ongoing operations of the IT infrastructure, identifies support trends, drives down reactive support requests, and alerts the client relationship management team of potential issues and opportunities.
Project Delivery
The project delivery role is responsible new hardware and software installations, implementing IT projects, and designing and implementing new technology solutions.
Vendor Management
Vendor Management is a shared role to manage the relationships with vendors and evaluate the vendors’ performance.
Want to know more about how Xccelero manages IT Operations?
Purchase a copy of Brian Benton’s book, ITOS: How To Accelerate Business With The Information Technology Offense System. In ITOS, Brian covers how the system is implemented with people, process, and technology to enhance IT operations, protects against cybersecurity threats, and increase profitability by cutting costs.
